Use the instructions below to forget an SSID (Wireless Network) on your device as part of troubleshooting or as needed.


  • Go to settings > Wi-Fi
  • Touch the blue “i” next to the Wi-Fi symbol of the SSID that you want to forget.
  • When the next page comes up, touch “Forget This Network”.
  • When the prompt comes up, touch “Forget”.

Apple OS X

  • Open "System Preferences" and open "Network".
  • Select the Wi-Fi adapter - Not any other networking adapters, just the Wi-Fi.
  • Click the "Advanced..." button.
  • Make sure you disconnect from the SSID using the Wi-Fi icon at the top of your computer.
  • In the "Preferred Networks" pane, look for the SSID.
  • Select the SSID and click the "minus" button to delete it.
  • Click “OK”, and at the next window, click “Apply”.

Android device

  • Touch “Settings” followed by “Connections”.
  • Touch Wi-Fi.
  • Touch the SSID under “CURRENT NETWORK”.
  • Touch “FORGET”.

Windows Machine

  • Click on the Start menu, type “Settings”, and Press enter.
  • Click on “Network & Internet”.
  • On the left-hand side, click on “Wi-Fi”.
  • Click on “Show available networks”.
  • In the window that pops up in the lower right-hand corner, right-click on the SSID that you want to forget.
  • Click on “Forget”.